UX Self-Evaluate Chart for Payment Product
Guidence
| Topic | Keywords |
|---|---|
| New User Guide | The new user can understand the writing on the page |
| The new user can see all available payment methods | |
| The new user can select his payment method fast & easily | |
| Returned User Guide | The returned user can use his used payment method from last time as a default |
| The returned user can use other payment methods | |
| Payment Methods | The user can prepare his payment method before payment |
| The user can compare all available payment methods | |
| The system can recommend a payment method for the user | |
| When there is only one payment method, skip the selecting step | |
| When a payment method is unavailable, the user can know why it's unavailable | |
| Cards | The user can choose not to save a card |
| The user can use OCR to input card info | |
| The system can identify BIN automatically while inputting digits | |
| Only required the minimize must-have info from the user | |
| Payment Safety | The product need to have a secured RC function (Payment passcode, Biotic pass, OTP, etc.) |
| A smart & tech feel during the payment, such as OCR | |
| Prohibit screen shot, refresh the code if needed | |
| When signing an Auto Debit agreement, the user need to be noticed & know what he is doing | |
| Saving card needs confirmation | |
| The PIN pad needs security reminder (That it's not a native number pad) | |
| Extra security check | |
| UX Details | PIN pad / number pad do not need the user to click confirm after inputting |
| Prepare some common used amount for the user if needed | |
| Display a Payment Method | Name |
| Acceptance mark | |
| Promotional info | |
| Availability | |
| Simple how to | |
| A using expectation | |
| Display the Transaction Related Info | Clear & simple order summary |
| Stand out Total to Pay amount | |
| Stand out promotional info | |
| Pay to info | |
| Cash source is recommended to display | |
| Order expiration time | |
| Exchange rate | |
| Display the Promotional Info | The promotional info need to be displayed throughout the payment flow |
| The promotional info needs to fit local habits | |
| The promotional info is clear & understandable | |
| Payment Result | The user can pay again after a failure |
| There should have some after-payment conversion possibility | |
| DA | The PSR data for a normal shopping scenario |
| Willingness analysis | |
| Analyze user behaviors by two groups: new & returned | |
| Payment method PSR analysis | |
| User amount by payment methods | |
| Payment failure reason analysis |